At Juspay, we value customer satisfaction and strive to provide the best possible service. However, we understand that sometimes issues may arise, and we are here to help resolve them promptly and effectively.
Users have complete authority to file a complaint/share feedback on Juspay LMP Services rendered by Juspay. You can submit Your grievances/ feedback in writing or by way of an email to the following:
Once you've submitted your grievance, our team will review it and work towards finding a resolution. We aim to address all complaints in a timely manner and keep you informed throughout the process.
A customer can email on the official grievance email id of Juspay (credit.operations@juspay.in) for the following reasons:
For grievance raised, a ticket (containing ticket number) will be created and the same will be communicated to the Customer. The Customer can use the ticket number for the purpose of:
Customer Action | Detailed step | Way forward |
Customer mails credit.operations@juspay.in picking subject line from the above mentioned requests | Customer will have to provide the following details:
| Credit Grievance team would pick this up |
Receipt of mail | Customer receives acknowledgement of their mail | Grievance team will send an acknowledgement of mail to customer when they start working on their ticket, highlighting the ticket number and the issue type in subject. Mail body can contain:
|
Follow up mail | Customer is asked to share additional or correct details by Juspay | When Juspay validates the data, there can be a requirement to ask additional details from the customer if the same hasn’t been provided by mail. Also, if the customer has shared wrong details or docs then they would be asked to reshare the information. |
Ticket closure mail | Customer will receive a communication from Juspay that their request has been catered to/ request has been rejected. | Grievance team will send a reply to the customer after validation of their request along with the data, supporting docs provided |
Level | Channel | Timeline |
L1 | Mail to credit.operations@juspay.in with customer details | L1 escalation: Response within 5 business days |
L2 | Mail to credit.operations@juspay.in with customer details | L2 escalation: Response within 5 business days |
L3 | Mail to GRO grievance.credit@juspay.in with customer details | L3 escalation (GRO): Response within 5 business days |
For providing you the loan/credit facility through the loan marketplace Services, we have partnered with Lending Partners listed herein below. When you avail a loan/credit facility through Loan Marketplace, such Lending Partner(s) solely determine the use, storage and deletion of your Sensitive Personal Information. The details of how such Lending Partner(s) use your Sensitive Personal Information is governed by their privacy policies available at their website(s). Please refer to the below Link to access any information related to their loan products, terms of service and privacy policies: